Shop FAQs
Here are frequently asked questions for shop.

FAQ

Here are some frequently asked questions about shop

S.No. FAQ
1 What are the important things to set up on my account before I start selling?
2 How do I set up my seller profile?
3 What products can I sell on the platform?
4 How do I set up my seller account?
5 What should I do if I forget my password?
6 How do I add products to my store?
7 Can I upload products in bulk?
8 How do I edit or delete a product listing?
9 How will I be notified when I receive an order?
10 How and when will I receive my earnings?
11 Am I responsible for delivering my products?
12 What are the platform's commission rates or fees?
13 Who should I contact if I experience technical issues with the platform?
14 How can I process an order?

FAQ DETAILS

Here are details about faqs

  • What are the important things to set up on my account before I start selling?
    Before you start selling, please ensure all the following things have been set up
    • Your account details (email, phone number, store name, store address, store description and store policy)
    • Your payment method (this is how we will pay you for all orders placed on our platform)
    • Enable Seller Buyer Chat which is located under the Configuration section
    In case you have any difficulties along the process please reach out to Dimart Store for assistance.
  • How do I set up my seller profile?

    Log in to your seller account, navigate to the Profile section, click on My Account and update your store name, logo, description, profile picture and contact information. Save your changes to publish your profile.

  • What products can I sell on the platform?
    You can sell a wide range of products, provided they comply with the platform’s guidelines and local laws. Prohibited items include illegal, counterfeit, or hazardous materials.
  • How do I set up my seller account?
    After signing up, log in to your seller dashboard, navigate to the Profile section, and click on My account and update your business name, logo, profile picture (optional), contact information, and a brief bio about your store.
  • What should I do if I forget my password?
    Click on the Forgot Password link on the login page. Enter your registered email address, and you’ll receive a link to reset your password.
  • How do I add products to my store?
    Log in to your dashboard, go to the Products section, and click Product Listing, then click on Add Product. Fill in the product name, brand name, product type, description, price, inventory, tags and upload images. Save the details to publish the product.
  • Can I upload products in bulk?
    Yes! Go to your dashboard under Products and click on Product Listing. Click on the More Actions button click on Add products by csv. Download the CSV template, fill in your product details, and re-upload the file. Ensure the format matches the template guidelines.
  • How do I edit or delete a product listing?
    Navigate to the Products section in your dashboard and click on Product Listing. Select the 3 dots on the right for the product you wish to edit or delete, make the necessary changes, or click “Delete” to remove the listing.
  • How will I be notified when I receive an order?
    You’ll receive a notification in your dashboard and an email alert whenever a customer places an order.
  • How and when will I receive my earnings?
    Earnings are transferred to your registered payment method after deducting the platform’s commission. Payments are typically processed weekly.
  • Am I responsible for delivering my products?
    Yes, sellers are generally responsible for delivering their products. You can add the rates on the seller policy section on your account or contact the customer after an order has been received to confirm the delivery rate or arrange for a pick up.
  • What are the platform's commission rates or fees?
    The platform charges a 2% commission for each sale.
  • Who should I contact if I experience technical issues with the platform?
    Please contact the team at Dimart on dimartstoreonline@gmail.com. Ensure you include all the details including screenshots if necessary.
  • How can I process an order?
    To process an order, go to Orders and click on Order Listing. Go to the order you would like to fulfill by clicking on the 3 dots on the right side of the order and click on Fulfil Order

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